Refund policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Condition of Items

Many of our items are second-hand or vintage and may show minor signs of wear, natural aging, or small imperfections consistent with previous use. These characteristics are not considered defects.

We make every effort to accurately describe and photograph each item. Please review all product details carefully before purchasing.

Eligibility for Returns

To be eligible for a return, items must be:

In the same condition as received

Unworn and unused after delivery

With any original tags attached

In original packaging

Proof of purchase is required.

Returns Process

To request a return, contact info@yourmodernfairy.com within 14 days of delivery.

Returns sent without prior approval will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer

Original shipping fees are non-refundable

Shipping Responsibility

Once an order has been shipped, Modern Fairy is not responsible for delays, loss, or damage caused by the shipping carrier.

If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim. We will provide any necessary information to assist with the process where possible.

Import Duties & Taxes

Any customs duties, import taxes, VAT, or other fees imposed by the destination country are the responsibility of the customer.

These charges are non-refundable, including in the case of returns or refused shipments.

Damaged or Incorrect Items

If your item arrives significantly damaged beyond what was described, or if you receive the wrong item, contact us immediately so we can evaluate the issue.

Refunds

Approved returns will be refunded to the original payment method within 10 business days of inspection.

Bank processing times may vary.

If more than 15 business days have passed since approval, please contact info@yourmodernfairy.com.